SHOP KITCHENS & BEDROOMS

Returns and cancellation

Draft for review. These details must be completed and checked against the final selling-company and supplier arrangements before the shop opens.

Changing your mind

For eligible standard products bought online, you can tell us you wish to cancel within 14 days after delivery. Where a single order is delivered in separate consignments, the relevant cancellation period generally starts when you receive the last goods in that order. You then have another 14 days to return the goods. We refund within 14 days of receiving the goods back or evidence of return, whichever is earlier. Standard outbound delivery is refunded when the applicable cancellation right is exercised for the whole order; premium delivery upgrades are not.

You pay direct return costs for a change-of-mind return where we have told you this before purchase. For bulky goods that cannot normally be posted, we must provide a return-cost estimate before you buy. That estimate is not yet configured, so checkout remains closed.

Condition of returned goods

You may inspect goods as you would in a shop. We may reduce a refund for a loss in value caused by unnecessary handling. We do not apply an automatic restocking fee to a valid consumer cancellation.

Custom products

Genuinely made-to-specification or clearly personalised goods can have different change-of-mind rights. Any applicable exclusion must be clearly explained before purchase. A standard choice of colour or assembly is not automatically described as non-returnable.

Faults or damage

Your statutory rights apply if goods are faulty, misdescribed or unsuitable for their stated purpose. Contact us promptly with the order reference and, where useful, photographs. A supplier's short damage-reporting window does not remove your consumer rights.

How to contact us

Email info@shopkitchens.co.uk with your order number and the items concerned. A mixed-supplier order may require different return arrangements for different products. We will give you the correct return arrangements; please do not send items to a supplier without instructions.

Cancellation notice

To the legal seller identified on your order: I give notice that I cancel my order for the following goods. Include goods, order number, date ordered or received, your name, address and the date of notice. You can use this wording or any other clear cancellation statement.